Richard (Support Guru)

Richard (Support Guru)

If you have any technical questions about CyberShield please feel free to contact me

Thursday, 01 December 2016 20:59

How do enable \ disable Google SafeSearch?

SafeSearch will prevent Google and other search engines from returning undesirable results e.g. nudity, violent etc

1) Go to the management portal http://portal.cyber-shield.co.uk/admin

2) Select Policy from main menu

3) Select the policy you wish to enable or disable Safemode by pressing Edit

4) Put a tick against 'safe-search' moderate or strict and Submit

Thursday, 01 December 2016 20:58

How do I view internet usage reports?

Overview of Internet Usage Report

1) Go to the management portal http://portal.cyber-shield.co.uk/admin

2) Select Dashboard from main menu

 

Detailed logs of Internet Usage

1) Go to the management portal http://portal.cyber-shield.co.uk/admin

2) From the main menu select Logging

3) In the 'Time' fields enter a date range and time

4) Log results can be filtered by entering details into the various filtering fields. If nothing is entered all log information will be shown.

5) Click Submit to display results

6) The results can be saved to file by clicking CSV-Export button

 

 

- After a change is made, Submit must be clicked to apply the change

- Some changes take several minutes until they apply

- Check the change has been made to the correct policy

- Make sure the policy has 'filtering enabled'

Thursday, 01 December 2016 20:57

How do I manually block \ allow a website?

Manually block - Blacklist

1) Go to the management portal http://portal.cyber-shield.co.uk/admin   

2) Select Whitelist from main menu

3) In the Domain field enter the domain to block (e.g. www.blockme.com or to block subdomains use *.blockme.com )

4) Put a tick against 'Admin Block' and Submit

 

Manually allow - Whitelist

1) Go to the management portal http://portal.cyber-shield.co.uk/admin

2) Select Whitelist from main menu

3) In the Domain field enter address you want block (e.g. www.bbc.co.uk or to block all subdomains *.bbc.co.uk)

4) Put a tick against 'Bypass Filtering' and Submit

Note: White listing or Black listing an address will override automatic filtering

 

 

Thursday, 01 December 2016 20:56

How do I configure the filtering levels?

Automatic filtering

1) Go to the management portal http://portal.cyber-shield.co.uk/admin 

2) Select Policy form the main menu

3) Select Edit next to the policy you want to change

4) Under ‘Blocked Categories’ heading select all the categories to block, click Submit

5) Remove the tick from any categories that shouldn’t be blocked, click Submit

 

Manually block

1) Go to the management portal http://portal.cyber-shield.co.uk/admin   

2) Select Whitelist from main menu

3) In the Domain field enter to block (e.g. www.blockme.com )

4) Put a tick against 'Admin Block' and Submit

 

Manually allow

1) Go to the management portal http://portal.cyber-shield.co.uk/admin

2) Select Whitelist from main menu

3) In the Domain field enter the address you want block (e.g.www.bbc.co.uk)

4) Put a tick against 'Bypass Filtering' and Submit

Note: White listing Black listing an address will override automatic filtering

Thursday, 01 December 2016 20:56

How do I schedule internet access time?

The default CyberShield settings allow filtered internet access 24/7

Immediately block internet access

  • Go to the management portal http://portal.cyber-shield.co.uk/admin
  • Select Policy form the main menu and then Edit next to the policy you want to block
  • Put a tick in the box next to ‘Block All’ and click submit


Basic schedule to block internet access between specified hours

  • Go to the management portal http://portal.cyber-shield.co.uk/admin
  • Select Policy and then click Edit next to the policy you want to set a schedule
  • Locate ‘Block-time’ and select the block time hours from the drop down boxes
  • Click Submit

 

Advanced scheduling

  • Go to the management portal http://portal.cyber-shield.co.uk/admin
  • From the main menu select Policy > Free time
  • Configure days and times to allow filtered internet access (Free time)
  • Submit changes
  • Select Policy from the main menu
  • In the ‘Name’ field enter ‘Block_Internet’ (or any name you want) and click Submit
  • In the Description field enter a description e.g. 'Block internet access' (this field is optional)
  • Click Submit
    Click Edit next to the ‘Block_Internet’ policy
  • Put a tick in the box next to ‘Enable Filter’ and ‘Block All’ and click Submit
  • Select User from the main menu
  • Click Edit next to the user you want to apply the 'Block_Internet' policy
  • Using the dropdown box next to Work-time Policy select ‘Block_Internet’ and Submit

    Internet access will be blocked on the days and time that have not been selected as Free Time

Note: There may be a delay of several minutes before internet access if fully blocked

Thursday, 01 December 2016 20:55

I’ve forgotten my portal username \ password?

No problem, send us an email from the email address you registered with and we'll send your logon details

Important: Both the username and password are case sensitive

 

Your portal username and password were sent by email when you purchased your CyberShield subscription. If you have a Hub subscription you will also find your logon details on the password card that came with the Hub.

You can change the password by going to the web portal, selecting Config > Setup. Enter you new password and confirm, then enter your current admin password and press Submit

Important:Both the username and password are case sensitive

 

Thursday, 01 December 2016 20:51

How do I access the management portal?

The management portal can be accessed by opening a web browser and going to http://portal.cyber-shield.co.uk/admin

Your portal username and password were sent by email or can found on the password card if you purchased the CyberShiled Hub

Important: Both the username and password are case sensitive

Thursday, 01 December 2016 20:48

I want to cancel my CyberShield subscription?

Subscriptions can be cancelled using the CyberShield online subscription portal https://subscriptions.cyber-shield.co.uk

Once logged on click Subscriptions from the left side menu and select the subscription to cancel in thr right window and select Cancel

 

Note: When you signed up for CyberShield an email was sent with the subject 'CyberShield has invited you to join their portal'. This contains your logon details for the subscription portal. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to have the initation email resent if required.

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