If you have any technical questions about CyberShield please feel free to contact me
Complete the following step to reset the Home Hub admin password
Logon to the Home Hub admin page and change the password to something more secure than the default
Note: Do not hold the reset button in for more than 5 seconds as this will reset all settings!
Cloning a MAC address allows the CyberShield Hub to appear on a network as though it's another device.
The CyberShield Hub can be configured as a WiFi extender for your wireless network
The CyberShield Hub is VPN ready, meaning that you can use 3rd party Open VPN services, such as HMA
Using a VPN secures and anonymises your internet connection. It also allows access to content that is usually restricted e.g. access US Netflix from an internet device in the UK
Please note, if you are using a free VPN service the connection may regularly drop and severely limit your bandwidth.
CyberShield strongly recommends a reputable paid VPN service!
Most subscription account management can be managed from the CyberShield subscriptions portal https://subscriptions.cyber-shield.co.uk
Things you can do from the subscription portal:
Note: When you signed up for CyberShield an email was sent with the subject 'CyberShield has invited you to join their portal'. This contains your logon details for the subscription portal. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to have the initation email resent, if required
Logon to the CyberShield subscriptions portal https://subscriptions.cyber-shield.co.uk
Click 'Home' on the left side menu, scroll down to 'Card Details' at the bottom of the page and select 'Edit'
Note: When you signed up for CyberShield an email was sent with the subject 'CyberShield has invited you to join their portal'. This contains your logon details for the subscription portal. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to have the initation email resent, if required.
The CyberShield Hub has a wireless feature called WISP which allows the Hub to connect to other WiFi networks, usually to obtain internet access.
This feature can be useful if you do not want to connect the Hub to your internet router using a network cable.
If you have forgotten your username \ password please raise a support ticket on the helpdesk or email This email address is being protected from spambots. You need JavaScript enabled to view it.When contacting support please supply the email address you used to sign up to CyberShield.
If you have forgotten your password please raise a support ticket on the helpdesk or email This email address is being protected from spambots. You need JavaScript enabled to view it.When contacting support please supply the email address you used to sign up to CyberShield.